Current Release Wine(s)
Only for current release wine (current vintage of the wine), we will accept the return of, and give refund for, any unopened and undamaged bottle(s) only, should there be any problem found in the bottle(s). We do however request that you inform us immediately (within 3 days) after collection/delivery of your intention to return a wine and that it be kept in appropriate wine storage conditions in the meantime before returning/exchanging. Do note that only after we have assessed the unopened and undamaged bottle(s), we will then proceed to give the refund accordingly. Kindly email to firstname.lastname@example.org for the return and refund.
Secondary Market Wine(s)
It is our commitment to supply wine to our customer in its best possible conditions, therefore we do our due-diligent to ensure all our wines are professionally handled and stored. As for secondary market wines, they are considered as aged or back-vintage wines, we cannot guarantee their quality in the bottle, as it is impossible to do so without opening the bottle to inspect. As such, we do not accept any return of, and give refund for these wines. We hope to seek your kind understanding in this instance.
Kindly note that all vintage(s) of wine & spirits listed are rolling vintage(s), once the listed vintage(s) is sold out, we will be selling the next available vintage(s). Only in such case, we will notify you, and give you the options of full refund or purchase of the next available vintage(s).
Similarly, all product(s) listed are subjected to stock availability even after payment is made on our website. Hence, once the product(s) you purchased is sold out and/or out of stock, we will notify you and give you the full refund accordingly.
Alternatively, you can also email to us at email@example.com to check on the stock availability of the particular vintage(s) and/or product(s) before making the purchase and payment on our website. Apart from the above mentioned cases, there is strictly no cancellation and refund for any of your purchase made.