FAQ

Q. Who We Are?

A. Wine Colony is a premium online wine merchant which provides sale and consultation services to corporate and individual customers. 

Q. Do We Have Other Wine Selection Range Other Than Those On Our Website?

A. Yes, you can simply email to us at admin@winecolony.com.sg on your selection range preference, corporate function or wedding wine selections, and/or any specific wine you are looking for, we will recommend and do our best to assist you accordingly.

Q. How Can Payment Be Made?

A. All orders made on this website can be paid using major credit/debit cards via Stripe. Stripe is a secure payment service, and you do not require to set up a Stripe account to make the payment online.

Q. Do We Store Credit/Debit Card Details?

A. Wine Colony does not store any credit card details. If you choose to save a credit/debit card details to your account, it will be stored by Stripe, and not Wine Colony.

Q. Can You Amend Or Cancel Your Orders After Payment Is Confirmed?

A. We are sorry that we are unable to cancel orders after payment has been confirmed. For amendment to orders, please contact us via email at admin@winecolony.com.sg, and we will try our best to accommodate your request.

Q. What Are The Charges for Delivery And Self-Collection?

A. Our delivery charge is at S$15 per location for orders below S$200, and complimentary local delivery is for orders of S$200 and above. Self collection is free-of-charge, and is strictly by appointment only.  

Q. Do You Need To Create Account To Make First Purchase?

A. Your account will automatically be set up upon check-out during your first purchase on our website. And on your subsequent purchase on our website, you can simply log in to your account to enjoy express check-out. Otherwise, you can also click on 'Create Account' to set up your account prior to making any purchase. 

Q. When Can Your Orders Be Delivered?

A. Your orders will be processed and delivered within 1-3 working days from the date of order confirmation unless otherwise stated. We will contact you at least one day beforehand to confirm the date and time of your delivery.

Q. How Do You Update Your Name, Contact Details and Delivery/Billing Address?

A.Once you have signed up and are logged in, you can click on the profile logo at the top right corner of the home page. Here, you can edit your account information.

Q. Can You Return Your Purchase?

A. Sorry, we are unable to accept returns of goods sold. However, in the unlikely event that something is wrong with your purchase, please let us know at admin@winecolony.com.sg.

Q. Do We Ship Internationally?

A. Unfortunately, we are not able to provide international shipping at this time.

Q. Will There Be Additional Charge For Re-Delivery?

A. There will be re-delivery charge of additional S$15 per location in the event that no one is around to receive the goods when being delivered. Hence kindly inform us at least 24 hours beforehand at admin@winecolony.com.sg to reschedule your delivery.

Q. What If I Can't Be There At The Agreed Date And Time of Delivery?

A. We will also contact you via your mobile number at least 1 hour before the agreed date and time of delivery, hence kindly let us know if there is any change of date and/or time when we contact you. Otherwise, re-delivery charge shall apply. 

Q. Can I Request A Specific Delivery Time For The Order?

A. Kindly indicate your order number and request to us via email at admin@winecolony.com.sg, and we will try our best to make it possible.

Q. Can You Send A Gift To Somebody In Singapore From Overseas?

A. Of course you can. Please make sure the local delivery address includes the unit number and Singapore postal code. Let us know the name and contact number of the recipient, and we will get in touch with them to ensure the delivery of the gift is successful. Please also let us know if there is any special requirement for the gift upon order. 

Q. How Can You Contact Us For Further Questions?

A. For further questions, please contact us via email at admin@winecolony.com.sg.